NY Pass Holders

Dear New York Pass/New York Explorer pass guest,
As a New York Pass Holder you are entitled to three  public walking tours per passholder.  You may take all three of the following tours:  ”The New York Insider’s Shopping Tour” , “NYC Slavery and Underground Railroad”  and ” Brooklyn Bridge and Dumbo Neighborhood Tour.” 

As an NY Explorer pass holder you are only entitled to a free Brooklyn Bridge and DUMBO neighborhood tour. Although we welcome you to take our other tours, they are not free with NY Explorer passes.

PLEASE READ THESE INSTRUCTIONS BEFORE BOOKING!!
Tours have limited capacity and you are advised to book in advance. We do have room for limited walk-ups. However, if you do not book, tour tickets may be sold out.  If you are a walk-up and there is room, we will admit you to the tour.
Please note that once a tour is in progress we cannot delay the tour for late arrivals or interrupt the tour guide so that latecomers can track him down since this affects the experience of people who are present. Therefore, we recommend that you come at least 15 minutes before departure.
IF YOU HAVE QUESTIONS,CONCERNS or DIFFICULTY BOOKING A TOUR, PLEASE EMAIL US AT info@insideouttours.com.  This is the fastest and most efficient way of getting in touch as the two  numbers listed in the NY Pass book only have automated messages and our ticket servicing company (Brown Paper Tickets) may not be able to answer more detailed questions.
WHEN THE TOURS ARE OFFERED
The Brooklyn Bridge and DUMBO  Tour  will be on Mondays,  Wednesdays and  Saturdays at 11:00 am.  Starting April 16, the Brooklyn Bridge tour will be offered Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays at 11am. Starting in July the Brooklyn Bridge and DUMBO tour will also be available on Fridays at 11am.

The New York Insider’s Shopping Tour will be offered  Fridays only at 10:00 am.

NYC Slavery and Underground Railroad Tour will be offered Saturdays at 2pm.
WHAT TO EXPECT
The NYC Slavery and Underground Railroad Tour is a 2 to 2 1/2 hour outdoor walking tour. We walk approximately 1.7 miles during the tour. There is one bathroom break midway into the tour. We recommend using the bathroom ahead of time.
The Brooklyn Bridge and Dumbo Tour is 1.5 to 2 hours. We walk approximately 1.5 miles. The Brooklyn Bridge tour ends in DUMBO Brooklyn where you are escorted to a main train terminal in Brooklyn Heights that has trains going to the Times Square Area and other parts of Manhattan.  You also have the option of taking a ferry back to Manhattan or walking back across the Brooklyn Bridge to enjoy it once more.  Some people choose to stay and explore Brooklyn while others prefer to be escorted to the train terminal.
The New York Insider’s Shopping Tour is 1.5 to 2 hours and explores unique boutiques, specialty stores,  vintage stores and consignment shops in the SOHO and Nolita area. Many of these stores are designer shops that are frequented by both celebrities and their stylists but we also visit hip stores frequented by locals for household good and jewlry.  Although, we do go to some bargain locations and may get some discounts as an added bonus, THIS IS NOT A DISCOUNT SHOPPING TOUR.  This is a tour where you visit some of the most innovative designers and beautiful boutiques in New York. Some of these stores will be bargain locations and some will be very high end.  You will find items suitable for gifts and personal use.

We explore each store, having time to lightly peruse to get an insight into a cross section of New York Fashion and then will be  moving on so your 2 hours on the tour will fly by. Have post-tour lunch at a charming local spot, and then return to those stores at which  you wanted more time in or explore others in this beautiful section of New York.
WEATHER
Tours run rain or shine. However, we reserve the right to cancel tours under severe weather conditions such as hurricane or snow.  In case of questions regarding tour cancellations, please email us at info@insideouttours.com  or call 718-644-8205. There is one bathroom stop but please make sure you go before the tour. If you have general questions about the tour that are not addressed here, you may also email info@insideouttours.com.

IMPORTANT:

IF THIS IS NOT THE EXPERIENCE YOU EXPECTED, WE ASK THAT YOU DO NOT BOOK THIS TOUR!
PLEASE SHARE THIS INFORMATION WITH EVERYONE IN YOUR PARTY AS WE STRIVE TO HAVE ALL OUR GUESTS BE HAPPY!

Why should I book before I arrive in New York?
  • Most people book their tour tickets before they arrive in New York because tours often sell out in advance.
  • Tours have a limited capacity and we cannot guarantee walk-up availability. However, you may show up as a walk up. If you are with a person who does not have a New York pass, they may pay for the retail price of the tour in cash. The retail prices of the tours are $35.
  • You are only guaranteed space on the tour by completing your ticket order. You MUST fill out the form on the next page to sign up. Live staff is not available at all times and pass holders who wait to order their tickets may miss out on the tour because they are unable to connect with us on short notice.

If you decide to join a tour while in New York:
Please fill out the signup form on the next page as soon as possible.

What will I learn?

The NYC  Slavery and the Underground Railroad concerns the history of slavery and the Underground Railroad, a series of safehouses that existed to assist enslaved persons under American Slavery. Many of the sites on the Underground Railroad no longer exist, however, we visit the original sites of these stations and tell the stories of the brave men and women who participated in America’s first civil rights movement, the abolitionist movement.

The Brooklyn Bridge and Dumbo neighborhood tours concerns the  history of the establishment of Brooklyn, the creation and design of Brooklyn Bridge and of the Brooklyn neighborhood of Dumbo.

The New York Insider’s Shopping Tour explores the beautiful shops of the SOHO and Nolita, while discussing the history and architecture of the area.
TIPPING YOUR GUIDES:

It is customary to tip your tour guide for good service. Although tipping is encouraged, it is not required.The amount of the tip is according to your discretion.
Comments about our tours: Our tours are highly rated. Check out our reviews on Tripadvisor Brooklyn.

IMPORTANT INFORMATION (the fine print):

New York Pass holders: Please read the information below before you book your tour!

Upon booking, we will need the NY Pass numbers or NYP reference number if you do not yet have your passes.

We require a CREDIT CARD to secure your purchase of free tour tickets.

We WILL NOT CHARGE YOUR CARD unless you do not show up for the tour without canceling in advance. The card is to confirm your purchase of the tour tickets and to insure that guests show up. Our tour space is limited! If you do not show up or arrive late after the tour has departed, we reserve the right to authorize your card for the FULL TICKET price of the tour.

If you show up on time, the tour is FREE with your NY Pass and your credit card WILL NOT be charged.

Purchasing a tour ticket is similar to PURCHASING A BROADWAY SHOW TICKET AS IT IS NON-REFUNDABLE! There are NO EXCEPTIONS! You may cancel ONLY up to 48 hours before the tour for a $15 per ticket cancellation fee. Your cancellation e-mail or voicemail must be received at least 48 hours before the tour. We do not allow tour date switches after a booking has been made.

IMPORTANT NOTE TO PASS HOLDERS WITH MULTIPLE PASSES:
If you book for a set number of Passes (example- 4) then four people must be present on the tour! If you book for four (4) passes and only three (3) people show up, the fourth person will be treated as a no-show and your credit card will be charged the FULL TICKET price in accordance with our booking policy. PLEASE DO NOT ASK YOUR GUIDE TO SUBMIT A NY PASS FOR SOMEONE WHO IS NOT PRESENT. This is in direct violation of our agreement with NY Pass and will not be tolerated for any reason. Anyone not present will be charged the FULL TICKET PRICE. Tickets cannot be cancelled except where noted above.

How to book a tour with a NY Pass/NY Explorer passes:
Click the button at the bottom of this page to fill out and submit the Tour Request Form. You will then be prompted to our ticketing service, Brown Paper Tickets ,who will send you electronic tickets and a confirmation email. You may also call Brown Paper tickets directly and tell them the specific name of the tour that you  would like to book. You must present a valid New York Pass/NY Explorer pass on the day of the tour or you will not be admitted.
IF YOU WOULD LIKE TO HAVE SOMEONE WITHOUT A NY PASS JOIN YOU ON A TOUR, PLEASE HAVE THEM PURCHASE TICKETS VIA OUR WEBSITE www.insideouttours.com .

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