FREQUENTLY ASKED QUESTIONS

Company & Tour Information

  • Our office is open Monday through Friday from 9 a.m. to 5 p.m. EST

  • Our New York City tours run year-round.

    No tours run on the following blackout dates: Martin Luther King Jr. Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

  • Yes! We are proudly abiding the Stay Well NYC Pledge and maintaining operation. For more information on exact measures we are taking, you can review our Health & Safety.

  • We offer many private or group virtual experiences and tours, please check the page for details.

  • Yes!

  • All ages are welcome on our tours. Please keep in mind that children will be expected to walk/stand for the duration of the tour. Email us here with inquiries about specific tour content.

  • All of our tours are less than two miles long and are generally appropriate for all ages and fitness levels. We also offer Virtual Experiences.

  • We maintain a no smoking policy on our tours.

  • Gratuities are accepted and greatly appreciated.

  • Yes! In fact, we strongly encourage participants to take photos during our tours. We do not allow video cameras or tape recorders without pre-approval. Cameras, video cameras, and tape recorders are not allowed in churches. During your visit, you may be videotaped or photographed by an Inside Out Tours employee or authorized guest. Your reservation serves as permission for use of your image by these parties.

    Don’t forget to tag us on social media: Facebook, Twitter, Instagram.

  • We only do Spanish and French.

  • The Harlem Gospel Tour, Alternative New York Street Art Tour: Lower East Side, and the NYC Slavery and Underground Railroad Tour are wheelchair-accessible.

  • We do not allow pets on tours. However, service animals are welcome. Please let us know in advance to advise the guide.

  • Walking tours have a limited capacity of 25 – 35 people per tour, so we advise you to book in advance.

  • We’ll happily receive your review of our guides and tours on TripAdvisor and Facebook. Click here for our Trip Advisor page.

Booking Process

  • Yes, advance ticket purchase/reservation is required. Our tours sell out quickly, so please book well in advance.

  • Yes, prepayment is required.

  • As reservations guarantee your space on a tour, we do not offer refunds or partial credit. Our tours often sell out. It is your responsibility to arrive at the departure location on time.

  • Reschedule requests must be made  with a minimum of 48 hours’ advance notice and will receive the opportunity to reschedule based on the availability. All requests must be put in writing and received by us. Please email us at sales@insideouttours.com.

  • We do not have a formal wait list. However, if a particular date and time is sold out, we may add an additional tour on that day. We ask that you email us here if you are interested in reserving a place on a sold out tour.

  • Select only the customer type that reflects the type of discount pass you possess. Please do not select Adult or Child. For example, if you are one adult NY PASS holder, select 1 for “New York Passes” and proceed with your booking. All pass customers must make reservations on this page: https://insideouttours.com/book-with-pass/

  • Children are considered from ages 5 – 11. Children under 5 do not pay.

It’s Your Tour Day

  • Our tours run rain or shine. In the case of severe inclement weather, tours will be canceled and a full refund will be provided. Please email us here with questions regarding tour cancellation. You may also call 1-800-258-7359 between the hours of 9 a.m. and 5 p.m. on Monday – Friday.

  • Yes, prepayment is required.

  • As reservations guarantee your space on a tour, we do not offer refunds or partial credit. Our tours often sell out. It is your responsibility to arrive at the departure location on time.

  • Reschedule requests must be made  with a minimum of 48 hours’ advance notice and will receive the opportunity to reschedule based on the availability. All requests must be put in writing and received by us. Please email us at sales@insideouttours.com.

  • We do not have a formal wait list. However, if a particular date and time is sold out, we may add an additional tour on that day. We ask that you email us here if you are interested in reserving a place on a sold out tour.

  • Select only the customer type that reflects the type of discount pass you possess. Please do not select Adult or Child. For example, if you are one adult NY PASS holder, select 1 for “New York Passes” and proceed with your booking. All pass customers must make reservations on this page: https://insideouttours.com/book-with-pass/

  • Children are considered from ages 5 – 11. Children under 5 do not pay.